Return & Exchange Policy
An item bought on poppershop.com.au, by mail ,email or phone may be returned for an exchange or refund within 14 days. Before proceeding, please contact us to find out methods of return or exchange. It is not acceptable to simply put it in a street side box and mark “return to sender”.
There is no refund on DVD’s. In the event of a defect, the product will be replaced with an identical item. The DVD can be exchanged for another item if its original wrapping has not been removed.
Jock straps and underwear, dildos, butt plugs, masturbators and vibrators cannot be returned or exchanged.
If an item is damaged during delivery, re package the product and return to us. Contact us first. Please include an explanatory note. There is no refund on delivery/postage fees.
The manufacturer of the product may offer a warranty of varying lengths. It is possible to find out about this warranty in the documentation provided with the product and/or the packaging. Poppershop.com.au is not liable for the cost of returning a product to its manufacturer.
In the event of an order error on our part, you can return the item/s incorrectly supplied. Please contact us first. They will be replaced with the correct goods which will be re sent at no additional cost to you.
Poppershop.com.au will issue a refund/credit note on the condition the products returned are in the same state as when they were delivered and that they are accompanied by an explanatory note. The amount debited, excluding delivery fees, will be credited when we have received the goods and within a reasonable time frame.
The Out Group P/L/Return
P O box 175
Woollahra NSW 1350
To contact one of us: